High demand: new sign sets currently ship in 3–5 weeks.A big wave of orders from college to travel teams has us running longer than our usual 7–14 days. We expect to be back to normal in 3–4 weeks. Thank you for your patience.

App support · iPhone, iPad & Android

Get paired. Stay paired.

The CoachSigns app connects to your base with one cable. Setup is four steps, and the handful of things that do go wrong are all on this page.

Watch the how-to videos

First five minutes

Pairing your base

  1. Power on the base

    Give it a second to wake up.

  2. Tap Pair new base

    Open the CoachSigns app and choose Pair new base.

  3. Plug in the cable

    The app shows Cable connected and pairing starts on its own. If asked, tap Pair (iPhone, iPad) or Allow (Android).

  4. Call signs

    Your coaching screen opens. Keep the cable plugged in while you coach.

It has to be a data cable

  • Charge-only cables look identical but carry no data, so the app just sits at “Waiting for the cable…”. Use the cable that came with your base, or one you know moves photos to a computer.
  • Check the base is powered on before you blame the cable.
  • On Android, switch OTG on if your phone has that setting.
  • iPhone or iPad with a Lightning port? Plug in through Apple’s Lightning to USB Camera Adapter.

No QR codes, no pairing codes — plugging in the cable is what proves the base is yours.

Always free

Updating your watches

Watch updates live in Settings → Firmware — tap Check for Updates. Keep your phone plugged into the base, and keep every watch nearby and powered on while it updates.

Updating your base

Base updates need a one-time USB step. Follow the guide at coachsigns.com/base-update — about five minutes, and your watches stay paired. After that, base updates come from the app.

If a base is ever mid-update, leave it plugged in until the green light returns to its quick flash. If it never does, use the troubleshooting on the update guide.

Straight answers

When something is off

The app does not connect to my base

Unplug the cable and plug it back in. Use a data cable, check that the base is powered on, and on Android turn on OTG if your phone has it.

Do I have to reconnect every game?

No. Plug your phone into the base and open the app. A green dot at the top left means you are connected.

How do I rename or remove a paired device?

Open Settings → Base → Paired Devices. Every paired phone and tablet can be renamed, disconnected or removed from there.

Can I move my phone to a different base?

Yes — plug it into the new base’s USB port and pair the same way you did the first time. The new base replaces the old one on that device.

A watch is stuck on “Pairing”

It is waiting for your approval. Open Watches, tap Approve, then copy the swipe pattern from the app onto the watch screen. There is a 20-second video of it if you would rather watch than read. Watch not showing Pairing? Put it in pairing mode first.

Does the app collect any of my data?

No. The app does not collect or send any data — the Privacy Policy spells out exactly what that means.

Still stuck? Tell us the phone or tablet you are on and what you saw — send us a note and we reply within 24 hours.