CoachSigns app — iPhone, iPad & Android

App Support

The CoachSigns app pairs your phone or tablet to your base with a single USB cable, then coaches over Bluetooth. If something is not working, here are the most common fixes. If none of these help, send us a note via the feedback form and we will reply within 24 hours.

Pairing your base

  1. Power on your base.
  2. Open the CoachSigns app and tap Pair new base.
  3. Plug your phone or tablet into the base's USB port with a cable. The app shows Cable connected and pairing starts on its own.
  4. If your device shows a Bluetooth request, tap Pair (iPhone/iPad) or Allow (Android).
  5. Your coaching screen opens. You can unplug the cable — the app stays connected over Bluetooth.

Use a data cable — some charging cables look identical but can't carry data, and the app will sit at "Waiting for the cable…". No QR codes, no pairing codes: plugging in the cable is what proves the base is yours.

Connecting after that

Once your base is paired, you don't need to do anything special — open the CoachSigns app and it reconnects to your base automatically.

The status pill at the top of the app shows your connection — Cable, Bluetooth, or Wi-Fi. The app always uses the best link available.

Using more than one phone or tablet

Up to 4 coach devices can be connected to the base at the same time, and every one of them can send signs. Each device pairs individually: plug it into the base's USB port once, the same way you paired the first one. The app lists every paired phone and tablet under Settings → Coach Base → Paired Devices.

Troubleshooting

The app says "Waiting for the cable…"

  • Make sure the base is powered on.
  • Try a different cable — it must be a data cable, not a charge-only cable.
  • On Android, if your phone has an OTG setting, make sure it's enabled.

The app won't reconnect to my base

  • Make sure Bluetooth is turned on for your phone or tablet.
  • Move closer to the base and try again.
  • Still stuck? Plug the cable back in — a cable connection always works, and you can coach from it all game if you want.

Updating firmware

Free updates for your base and watches live in Settings → Firmware — tap Check for Updates. Always update your watches before your base.

Watch updates are sent over Bluetooth — the cable connection can't carry them — so connect to the base over Bluetooth and keep each watch nearby and powered on while it updates.

Base updates: keep the base powered and the app open on screen until it says the base is restarting. If an update gets interrupted, unplug the base's power, plug it back in, and run the update again.

Re-pairing or removing a device

Open Settings → Coach Base → Paired Devices to rename, disconnect, or remove any paired phone or tablet. To move this device to a different base, just plug it into the new base's USB port and pair — the new base replaces the old one.

Privacy

The app does not collect or send any data. See the Privacy Policy for details.

Get in touch

Still stuck? Use the feedback form. Tell us what phone or tablet you're on and what you saw — we'll reply within 24 hours.